Troubleshooting & FAQ
Answers to common questions, and how to contact Evenpay support.
- Contacting Evenpay supportHow to reach us and what to include so we can help quickly.
- Why are there no alerts?The usual reasons the Alerts list is empty, and how to fix each one.
- Why is a figure blank or "Too few people to show"?How Evenpay's privacy thresholds and minimum group sizes hide figures, and where each is set.
- Why is compa-ratio missing for an employee?The reasons Evenpay can't calculate a compa-ratio, and how to fix each one.
- My import has errorsFind and fix rows that didn't import, using the review grid and the error report.
- An integration sync failedFind out why an HR system sync failed, test the connection and undo a bad sync.
- I was signed out, or my invitation or link expiredWhy Evenpay signs you out, and what to do when an invitation or link no longer works.
- An employee's pay information link expiredWhat to do when an employee can't open their pay information report because the link has expired.